Terms & Conditions

Experience Descriptions

Every effort is made to ensure that the descriptions of experiences, events and products offered by Experience World are as accurate as possible, however, can only be offered as indicative of the exact experience. There may be variations in equipment, schedules, timings and facilities in differing locations.

Experience World's Partners & Suppliers

Experience World contracts many suppliers/partners and the terms and conditions of such partners businesses apply to Experience World customers. Any substantial differences from partners and Experience World terms and conditions will be highlighted upon purchase.

Prices and Payment

Experience World acts as an agent for the experiences our partners/suppliers offer and may make changes to their prices at any time. Experience World therefore reserves the right to make adjustments to prices at any time and a supplement may need to be paid at the time of booking if different from the original purchase price. All prices quoted are including VAT at the current rate of 17.5% where applicable. Experience World take all main methods of payment including all main credit cards (excluding American Express), debit cards, Visa Electron, cheques, bank transfers and cash (cash only available to customer collecting vouchers in person). Experience World cannot be held liable for the non delivery of voucher packs due to failure of cleared payment funds or non received cheques. Experience World incorporate the £25 per person booking fee for all Orient-Express trips within their costs. Seperate cancellation and refund terms apply to Orient-Express bookings.

Delivery

All voucher packs are dispatched by Royal Mail First Class Mail within the normal UK postal system and is charged at £2.95 per order. Next working day delivery facilities are available at a cost of £7.99. Orders placed on public holidays, Friday's (after 4pm), Saturday's or Sunday's will not be despatched until the next working day. Additional charges are also applicable to Saturday deliveries if required. Every effort will be made to ensure that the voucher pack arrives in good time, however, Experience World cannot be held responsible for delays and issues experienced with postal deliveries. Any booking information applicable to the arrangement of the experience will be sent by second class post to the nominated address.

Customer Bookings

All experiences are subject to availability from Experience World and its partners. Once an experience has been booked and confirmed by the voucher holder or their nominated booker the experience is then confirmed. Should the date of the experience need to be changed this may be subject to a rebooking fee, chargeable from the partner/supplier. Voucher holders are requested to provide as much notice as possible for experiences when booking. Voucher holders are requested to provide as much notice as possible for experiences when booking. Subject to supplier/partner availability experiences will only be booked 60 days past the expiry date as long as the voucher holder calls prior to the expiry date. Weekends can be extremely busy and consideration should be given to a weekday date as an alternative. Voucher holders should not make any accommodation or travel arrangements until the experience is confirmed by Experience World. In the event of an experience not taking place due to unforeseen circumstances with any supplier Experience World will not be deemed responsible for cost incurred by the voucher holder in travel to and from the experience location, or indeed any additional costs incurred, unless it is upon direct instruction of Experience World to terminate the experience. You are required to confirm your experience booking 24 hours prior to the exact experience time and date with our partners to ensure that circumstances of the booking have not changed.

Cancellations and Refunds

Purchasers of vouchers may request a refund within 7 days from the date of purchase, this is subject to an administration fee of £20.00, or 10% of the experience value, whichever is greater but will not exceed £50. All refunds will be made to the original purchaser and will not be credited to the voucher recipient. No refunds will be given for ‘Rainbow' Open Vouchers. Once an experience has been booked or confirmed it cannot be changed or cancelled. Experience World will not refund on booked or confirmed experiences.

Voucher Exchanges

Experience World will make a charge of £10.00 for a transfer of specific experiences, or title, upon which a new voucher pack will be issued. Vouchers or experience exchanges are not possible after the experience has been booked or confirmed.

‘Rainbow' Open Voucher Credits

If a ‘Rainbow' Open Voucher experience is booked or exchanged is of a lower value than the original voucher value issued to be redeemed then the remaining balance will be transferred onto a personal Experience World record and held for use with future experiences. Credits are valid for 9 months from date of request.

Safety

Our partners/suppliers are asked to provide high standards of safety for all participants. Experience World is unable to inspect or supervise each experience offered due to the wide range of activities and experiences offered. We cannot provide a guarantee or underwrite our partners/suppliers safety or performance standards. Many experiences have a high perceived risk and danger element and therefore may involve some personal risk. Some of Experience World's partners/suppliers will require participants to sign applicable indemnities and many reserve the right to assess the competency and/or health suitability of each participant. Driving experience providers may offer the option of an additional voluntary insurance waiver (charged on the day). Our partner's decision in such matters is final. Should any of Experience World's partners/suppliers deem an experience unsafe to participate in on the day it is that right to do so and Experience World will not be liable for loss of travel to or from the location, as well as any additional costs incurred.

Expiration of Vouchers

All Experience World experience vouchers are valid for a period of 9 months from date of purchase. Vouchers may be extended, at the discretion of Experience World, for a fee of £25.00 for an additional 3 months, or £35.00 for an additional 5 months. This extension must be agreed and payment taken before the initial validity date expires.

Experience Locations

Experience World locations are detailed on the web site www.experience-world.co.uk or by telephone from any member of Experience World staff. Experience World reserves the right to add and, or withdraw locations of particular experiences at any time due to any financial or commercial reasons. If the nearest or chosen location from initial purchase has to be withdrawn Experience World will offer the nearest alternative location. Experiences listed as ‘ UK wide' or ‘Selected UK Locations' may be limited to specific locations throughout the United Kingdom .

Experience times and durations

Any times stated for the duration of experiences provided by Experience World are to be used as a guide only. Experience World's partners/suppliers may often host the participants of experiences for a longer duration than the experience itself and participants should understand that times given are not guaranteed and some waiting may be required.

Restrictions

Restrictions in weight, height, age and gender are placed for a specific reason and exceptions will not be made. Most experiences have restrictions and it is the responsibility of the experience purchaser to ensure that the specific restrictions applicable to the experience purchased are noted and understood. Any areas of restrictions can be clarified with Experience World.

Complaints

Complaints will be taken very seriously at Experience World. Should customers have a specific complaint in the first instance the complaint should be made with Experience World's partner/supplier on the day of the experience in order that the facts can be gathered. Experience World undertakes to thoroughly investigate all customer complaints that have been highlighted with its partner/suppliers on the day of the experience, failure to highlight issues on the day of the experience may jeopardise investigations and result in an unsatisfactory outcome.

Illustrations

Experience World endeavour to reflect all experiences as true as possible. All images displayed on the Experience World website, brochures or other marketing materials are to be used as a guideline and are not intended as a direct reflection of specific locations and experiences.

Data Protection

Experience World compiles with the principals of the Data Protection Act 1998.