Experience World - Terms & Conditions
Experience World is a trading name of Attraction World Limited. The following Booking Conditions together with the General Information contained on our website form the basis of your contract with Attraction World Limited, registered in England (company number 5346727) at 46 Regal Court, Kings Norton Business Centre, Pershore Road South, Birmingham B30 3ES. Please read them carefully as they set out our respective rights and obligations. By asking us to confirm you’re booking, we are entitled to assume that you have had the opportunity to read and have read these booking conditions and agree to them.
Making your booking
The first named person on the booking (the “party leader”) must be authorised to make the booking on the basis of these booking conditions by all persons named on the booking and by their parent or guardian for all party members who are under 18 when the booking is made. By submitting the booking to us the party leader confirms that he/she is so authorised. The party leader is responsible for making all payments due to us. The party leader must be at least 18 when the booking is made.
Payment
Full payment is required at the time of booking. If full payment is not received at the time of booking, we have the right to treat your booking as cancelled by you. In this case, the cancellation charges set out below will be payable.
Booking Confirmation
Subject to the availability of your chosen arrangements and receipt of all applicable payments, we will confirm your booking by issuing a confirmation invoice. This invoice will be sent to the party leader. Please check this invoice carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later.
Your contract
A binding contract between us comes into existence when we despatch our confirmation invoice to the party leader. We both agree that English Law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us (except as set out below). We both also agree that any dispute, claim or other matter of any description (and whether or not involving any personal injury) which arises between us must be dealt with by the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and any dispute, claim or other matter of any description which arises between us governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply).
Special Requests
If you have any special request, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. For your own protection, you should obtain confirmation in writing that a special request will be complied (where it is possible to give this) where it is important to you.
If you or any member of your party has any medical condition or disability which may affect your arrangements or has any special requirements as a result of any medical condition or disability (including any which affect the booking process), please tell us before you confirm your booking so that we can assist you in considering the suitability of the arrangements and/or making the booking. In any event, you must give us full details in writing at the time of booking and whenever any change in the condition or disability occurs. You must also promptly advise us if any medical condition or disability which may affect your arrangements develops after your booking has been confirmed. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking or the condition / disability develops after booking, cancel when we become aware of these details.
Website Prices
Please note, changes and errors occasionally occur. You must check the price of your chosen arrangements at the time of booking. The prices on our website change from time to time due to movements in exchange rates and other factors. Subject to the correction of errors however we guarantee that the price quoted on your booking confirmation will not change unless you make an amendment to the booking details.
Website / advertising material accuracy
The information contained on our website and in our other advertising material is believed correct to the best of our knowledge at the time of printing or publication. However, errors may occasionally occur and information may subsequently change. You must therefore ensure you check all details of your chosen arrangements (including the price) at the time of booking.
Every effort is made to ensure that the descriptions of experiences, events and products offered by Experience World are as accurate as possible, however, can only be offered as an indicative of the exact experience. There may be variations in equipment, schedules, timings and facilities in differing locations.
Experience Locations
Experience World locations are detailed on the web site www.experience-world.co.uk or by telephone from any member of Experience World staff. Experience World reserves the right to add and, or withdraw locations of particular experiences at any time due to any financial or commercial reasons. If the nearest or chosen location from initial purchase has to be withdrawn Experience World will offer the nearest alternative location. Experiences listed as ‘UK wide' or ‘Selected UK Locations' may be limited to specific locations throughout the United Kingdom.
Experience times and durations
Any times stated for the duration of experiences provided by Experience World are to be used as a guide only. Experience World's partners/suppliers may often host the participants of experiences for a longer duration than the experience itself and participants should understand that times given are not guaranteed and some waiting may be required.
Restrictions
Restrictions in weight, height, age and gender are placed for a specific reason and exceptions will not be made. Most experiences have restrictions and it is the responsibility of the experience purchaser to ensure that the specific restrictions applicable to the experience purchased are noted and understood. Any areas of restrictions can be clarified with Experience World.
Illustrations
Experience World endeavour to reflect all experiences as true as possible. All images displayed on the Experience World website, brochures or other marketing materials are to be used as a guideline and are not intended as a direct reflection of specific locations and experiences.
Prices and Payment
Experience World take all main methods of payment including all main credit cards (excluding American Express), debit cards, Visa Electron, cheques, bank transfers and cash (cash only available to customer collecting voucher in person). Experience World cannot be held liable for the non delivery of voucher packs due to the failure of cleared payment funds or non received cheques.
Delivery
All voucher packs are dispatched by Royal Mail First Class Post and can take 7 working days to arrive. Unless you have purchased our Special Delivery Service which is guaranteed next day delivery for all orders placed before 4pm and a signature is required on delivery. Orders placed on public holidays, Fridays, Saturdays and Sundays will not be despatched until the next working day. Every effort will be made to ensure that the voucher pack arrives in good time, however Experience World cannot be held responsible for delays and issues experienced with postal deliveries.
Customer Bookings
All experiences are subject to availability from Experience World and its partners. Once an experience has been booked and confirmed by the voucher holder or their nominated booker the experience is then confirmed. Should the date of the experience need to be changed this may be subject to a rebooking fee, chargeable from the partner/supplier. Voucher holders are requested to provide as much notice as possible for experiences when booking. Subject to supplier/partner availability experiences will only be booked 60 days past the expiry date as long as the voucher holder calls prior to the expiry date. Weekends can be extremely busy and consideration should be given to a weekday date as an alternative. Voucher holders should not make any accommodation or travel arrangements until the experience is confirmed by Experience World. In the event of an experience not taking place due to unforeseen circumstances with any supplier Experience World will not be deemed responsible for cost incurred by the voucher holder in travel to and from the experience location, or indeed any additional costs incurred, unless it is upon direct instruction of Experience World to terminate the experience. You are required to confirm your experience booking 24 hours prior to the exact experience time and date with our partners to ensure that circumstances of the booking have not changed.
Cancellations
No refunds will be given for any of our experience vouchers. Once an experience has been booked or confirmed it cannot be changed or cancelled. Experience World will not refund on booked or confirmed experiences.
Voucher Exchanges
Experience World will make a charge of £10.00 for a transfer of specific experiences, or title, upon which a new voucher pack will be issued. Vouchers or experience exchanges are not possible after the experience has been booked or confirmed.
Expiration of Vouchers
All Experience World experience vouchers are valid for a period of 9 months from date of purchase. Vouchers may be extended, at the discretion of Experience World, for a fee of £25.00 for an additional 3 months, or £35.00 for an additional 5 months. However this extension must be agreed and payment taken before the initial validity date expires. It is the responsibility of the customer to contact Experience World prior to the expiry of their voucher, as any claims after that will not be extended, booked or re-validated under any circumstances.
Safety
Our partners/suppliers are asked to provide high standards of safety for all participants. Experience World is unable to inspect or supervise each experience offered due to the wide range of activities and experiences offered. We cannot provide a guarantee or underwrite our partners/suppliers safety or performance standards. Many experiences have a high perceived risk and danger element and therefore may involve some personal risk. Some of Experience World's partners/suppliers will require participants to sign applicable indemnities and many reserve the right to assess the competency and/or health suitability of each participant. Driving experience providers may offer the option of an additional voluntary insurance waiver (charged on the day). Our partner's decision in such matters is final. Should any of Experience World's partners/suppliers deem an experience unsafe to participate in on the day it is that right to do so and Experience World will not be liable for loss of travel to or from the location, as well as any additional costs incurred.
Complaints
Complaints will be taken very seriously at Experience World. Should customers have a specific complaint in the first instance the complaint should be made with Experience World's partner/supplier on the day of the experience in order that the facts can be gathered. Experience World undertakes to thoroughly investigate all customer complaints that have been highlighted with its partner/suppliers on the day of the experience, failure to highlight issues on the day of the experience may jeopardise investigations and result in an unsatisfactory outcome. If your complaint is not resolved on the day, you must write to us at the address below within (28 days) of the end of your arrangements giving your booking reference and full details of your complaint. Only the party leader should write to us. Complaints Service Department, Experience World, Unit 13, 14 Market Square, Winslow, Bucks, MK18 3AF or by emailing complaints@experience-world.co.uk
Data Protection
Experience World complies with the principals of the Data Protection Act 1998.
Conditions of Suppliers
Many of the services which make up your arrangements are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you. Copies of the relevant parts of these terms and conditions (if any) are available on request from ourselves or the supplier concerned.
Behaviour and Damage
When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made direct to the accommodation owner or manager or other supplier or to us as soon as possible. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. You will also be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own and the other party’s full legal costs) as a result of your actions. You should ensure you have appropriate travel insurance to protect you if this situation arises.
We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the holiday of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
Privacy
All personal information that you provide will be held confidentially within our secure database and will not be passed to third parties unless you give permission to do so or it is necessary to do so in order to provide you with the services you have booked. Where payment is processed via credit card, credit card numbers are not retained on our database.
